1. Are you closed on holidays?
    > Our technical support is available 24/7/365. However, there may be a slightly longer response time from our billing and sales departments due to holiday hours.

  2. Can I connect to your VPS and dedicated servers via mobile phone?
    > Yes, you can connect to the server via mobile phone.

  3. Can I have more RDP sessions in my Windows server?
    > By default, two concurrent sessions are available for Windows RDP. If you want more, you must order RDS CALs from Microsoft. Please refer to https://www.microsoft.com/en-us/store/d/Windows-Server-2016-Remote-Desktop-Services/DG7GMGF0DS1H/0006?SilentAuth=1&wa=wsignin1.0

  4. Can I install any software in the VPS server if I have a license?
    > Yes, you can install any legal software (including SQL Server) in your VPS.

  5. Can I run Android Emulator on your VPS?
    > Yes, if you need to run Android Emulator, please contact our support team to enable the Hyper-V feature.

  6. Can I speak to someone by phone?
    > We provide 24*7 support by email and live chat at the moment.

  7. Can I use my own ISO for my server?
    > Yes. If you order a Basic or upper Linux VPS plan, you can customize your Linux Operation System. Please upload your ISO to us.
    But customized Windows ISO is not applicable for any Windows servers. You must use our ISO and License.

  8. Can I use your server to send out marketing emails?
    > We do not restrict email marketing, but we will not provide support if your server/IP is blacklisted due to spam reports from recipients, and will take necessary actions, such as stopping your service.

  9. Can we use your VPS or dedicated server for gaming?
    > Yes, you can run games on our VPS or dedicated servers. But we do not have the hardware graphic card (GPU) in the servers. Please make sure your game is compatible with our VPS or dedicated servers.

  10. Can you change the primary IP for my VPS or dedicated server?
    > No. The primary IP cannot be changed, but you can order additional IPs with a price of $2/month/IPv4 for your server if you want. ARIN justification and IP usage need to be provided for each additional IP.
    A maximum of 8 additional IPs can be ordered for a VPS and 16 for a dedicated server.

  11. Do you offer a free trial for your VPS or dedicated servers?
    > Sorry, we do not offer free trail in VPS hosting plans

  12. Do you offer any money-back guarantee?
    > Yes, we offer a 30-day money-back guarantee for a shared hosting plan, Please note that the setup fee is not refundable. The policy will be eligible during the first 30 days since your DBM billing account is registered.

  13. Do you offer any network and server uptime guarantee?
    > Yes, we offer a 99.9% uptime guarantee for our network and all our servers.

  14. Do you provide cPanel?
    > No. We provide SolidCP for Windows servers and ISPConfig for Linux servers. If you want cPanel for the Linux server, we can help install it. However, we do not provide technical support for it because cPanel is not freeware, and you need a license to use it.

  15. Do you support ASP and ASP.NET?
    > Yes, We fully support Active Server Pages (classic ASP) and ASP.NET.

  16. Do you support ASP.NET applications that use Codebehind?
    > You will have to upload the *.aspx, *.asmx, *.dll (into the /bin directory), web.config files to your account, then your Codebehind application should function.

  17. How can I point my domain names to your VPS servers?
    > You can set up DNS and email service in your VPS server, and then change the DNS records and point your domain names to your VPS server IP.

  18. How do I view my invoices?
    > Please log in to our client billing center and click on "My Invoices" to view all your invoices.

  19. How long does it take for you to reply to correspondences?
    > Generally, we respond to most emails within an hour. You can also get assistance from our staff via live chat.

  20. How long will it take to set up my server?
    > The delivery time for VPS servers is less than 6 to 8 hours (within 30 minutes in most cases).

  21. Is your VPS self-managed?
    > Yes. But our experienced staff is always here and willing to help you with any kind of problems you may have. Please contact us online in a live chat or send us an email if you need any help.

  22. What is the difference between a VPS and a dedicated server?
    > A VPS shares hardware and network resources with others on the same host. It depends on a host server.

  23. What is the setup fee? Can you waive it?
    > Our staff needs some time to set up your Windows VPS initially. The one-time setup fee cannot be waived given the substantial support needed for service setup and delivery.

  24. What payment methods do you accept?
    > Currently, we accept Visa, MasterCard, American Express, JCB, Discover, Diners Club, PayPal, If using a non-instant form of payment, your service deployment will be delayed until the payment clears.

  25. When is your technical support available for current clients?
    > We offer technical support 24 hours a day, 7 days a week, 365 days a year.

  26. Where is your data center?
    > Our data centers are located in Dallas, Texas, USA.

  27. Shared Hosting

  28. Can I install an .exe that can serve as a Chat server on Shared server?
    > No! We do not allow installing any exe files on our Shared servers. If installing exe file is your requirement, you can go for an alternate solution of VPS services wherein you will have the root access of your virtual server. You will get the necessary details on various VPS plans on our website.

  29. Can I upgrade my shared hosting plan to VPS hosting?
    > A shared hosting plan cannot be upgraded to VPS hosting directly. You can purchase a separate VPS plan and then you can migrate your data from the shared hosting server to your VPS.

  30. Can I use Server.MapPath("") in ASP.NET and Delete/Create Files Within my Web Space?
    > Yes, you can use it in Windows Shared Hosting and add/edit/delete files within your webs space using Server.MapPath.

  31. Do I get an Dedicated IP in Shared Hosting?
    > In Shared Hosting, by default, your website is hosted on a shared IP address. If you need a dedicated IP address, we do provide a dedicated IP address for $2 / Month.

  32. Do You Provide Crystal Report in Windows Hosting Plans?
    > We offer SAP crystal report version 13 in windows shared hosting.

  33. Do you provide RDP (Remote Desktop Connection) with Shared hosting services?
    > No, we do not provide RDP Connection with Shared hosting. However, we provide RDP Connection with VPS Server hosting service.

  34. Do you provide nopCommerce Hosting?
    > Yes, we do provide nopCommerce Hosting.

  35. Do you support Joomla/ WordPress/ DotNetNuke websites?
    > Yes, Joomla / WordPress / DotNetNuke Open source scripts can be installed with a single click on servers. We also have technical experts who can offer you sound advice to optimize your Joomla / WordPress websites.

  36. Does Windows Shared Hosting plan come with DNS Editor?
    > Yes, you can edit your DNS records using our control panel "SolidCP".

  37. Does your Windows Hosting plan support ASP.NET MVC 5?
    > Yes, our Windows shared hosting plans do support ASP.NET MVC 5. Please refer to our Windows Shared Hosting plans for more information.

  38. How long Nameservers propagation could take after changing them?
    > Nameservers propagation can take between 24 to 48 hours approximately across the globe. If you have just purchased your domain and set up the nameserver, your website will remain down until the DNS propagation complete.

  39. Is HTML5 Supported in Your Servers?
    > Since HTML content has nothing to do with the webserver, there are no special requirements needed from the web server side to serve the HTML5 contents. The Visitor's browser should support HTML5 otherwise your web contents may not be displayed properly.

  40. Is it possible to change the port number in Shared Hosting?
    > No. It is not possible to change the port number in Windows Shared Hosting, because, in our shared server there are so many websites hosted. Any single change may affect the performance of other websites.

  41. WHAT IS FTP?
    > It is a short-term File Transfer Protocol. It is a protocol used to exchange files over the Internet. It is most commonly used to upload files to the server or download files from the server. THE Default FTP port number is 21.

  42. What is the database connection string for my website?
    > It is recommended that you take the help of your web developer to define the database connection string for your website. However, for a quick reference, the following are a few sources that may help you to create a connection string for your website:

  43. Which email server do you offer in Windows Hosting?
    > In Windows Shared Hosting, we provide Mailenable as a mail server. You will get a Mailenable webmail interface to manage your emails.

  44. Windows VPS Pre-Sales

  45. Can I use OpenOffice in Windows VPS?
    > Yes, you can use OpenOffice in Windows VPS. It will not be pre-installed with the VPS but you can install it from your end as you will get full administrative access to your VPS.

  46. Do you offer minimum guarantee for download and upload speed?
    > Unfortunately, we cannot provide you minimum guarantee for upload/download speed. Our main server nodes are connected with 1Gbps port speed, which is shared among all the other clients hosted on that node. Upload/download speed varies from a few Mbps / second to 1 Gbps /second based on the active number of connections to that port. Rest assured, the up / down speed on your account will be above the comfort level for your normal day-to-day operations.

  47. Do you provide MS SQL Server free of cost with Windows VPS?
    > Yes, we do provide MSSQL 2012/2014/2016/2017/2019 Express edition without any additional cost with all Windows VPS plans.

  48. On which platform do you provide the Windows VPS?
    > We provide Windows VPS on Microsoft Hyper-V.

  49. Can I Host PHP Based Websites in Windows Hosting Plans?
    > Yes, you can host PHP-based sites in Windows Shared Hosting and Windows VPS Hosting Plans. With windows hosting, we do provide IIS and it is compatible to run PHP pages. In all shared hosting plans, you will have the pre-configured environment to run PHP pages. If you purchase a Windows VPS with a control panel, PHP will be pre-installed and ready to use. If you purchase VPS with Operating System only PHP will not be installed. You can contact our support team via support ticket to get it installed.

  50. Can I Host Unlimited Websites with Different Domains in Windows or Linux VPS hosting?
    > There are no limitations on the total number of hosted domains on Windows VPS. You can host as many domains as you want based on free resources available in your VPS. In case if you have purchased the Plesk Control Panel license (Windows or Linux), there will be restrictions based on your license (10 domains, 30 domains, etc.). However, WebsitePanel allows hosting unlimited domains.

  51. Can I Install Dropbox in VPS?
    > Yes, you can install Dropbox in VPS, but you will have to keep the LAN Sync option disabled in Dropbox client settings. When LAN Sync is enabled, VPS generates unusual outgoing UDP traffic on port 17500 and consumes excessive bandwidth. As a result, we may receive complaints regarding UDP attacks originating from this VPS.
    > We recommend you to block outbound connections on remote port 17500 using a Windows firewall. To achieve that, add the Windows firewall rule by executing the below command from the command prompt.

  52. Can I create unlimited sub-domains with Windows VPS?
    > Indeed, you can create limitless sub-domains with Windows VPS. There are no limitations to host domains/sub-domains in VPS. You can make as many domains as you need. You should ensure that you have sufficient resources available to host new domains.

  53. Can I get Plesk panel with Windows VPS ?
    > You can install Plesk on the VPS from your side

  54. Can I host QuickBook applications in your Windows VPS?
    > You will get complete administrative access with all VPS hosting plans, You can install and run any application/software you would like to use. However, it would be difficult for us to suggest you a plan because it depends on your application's software requirements. You can contact your vendor to know the exact requirements and based on which you can select a Windows VPS plan.

  55. Can I host unlimited websites with Windows VPS or Linux VPS?
    > Yes, you can host an unlimited number of websites in Linux VPS and Windows VPS. There is no limit on the total number of websites to be hosted. You can host any number of websites as long as it remains within your allotted bandwidth, memory and hard drive space.

  56. Can I install 3rd party SSL certificates in Windows VPS?
    > Yes, you can install a 3rd party SSL certificate on Windows VPS. If you want to install a 3rd party SSL certificate on a dedicated IP address (other than your VPS' shared IP address), you will need to purchase an additional IP address. One additional IP address will cost you $2.00 / Month.

  57. Can I install Microsoft office on my Windows VPS?
    > Yes, you can install Microsoft Office on your server. We provide Windows VPS with full administrative access on which you can install any third-party software by checking its compatibility. However, licensing part should be managed by you.

  58. Can I manage the DNS records of my domains by my own?
    > Yes, definitely you can manage the DNS records of my domains by my own.

  59. Can I open APN port 2195 on my VPS?
    > You will get full administrative control of your VPS, therefore you can surely open/close any ports on your VPS.

  60. Can I purchase additional IP addresses with Windows VPS?
    > Yes, you can purchase additional IP addresses anytime. The cost for 1 additional IP address is $2.00 / month. The IP addresses can be purchased during the sign-up process or later on by raising a ticket to our billing department using the helpdesk.

  61. Can I purchase additional RAM, Disk space and Bandwidth for VPS?
    > Yes, you can purchase additional RAM(Our RAM Recommendation), DiskSpace, Bandwidth, and vCPU resource during the VPS signup or later on when you need them. There are two ways you can order additional resources to your existing VPS.
    > Order addons from client area
    > Order addons by submitting the ticket

  62. Can I reboot Windows VPS from VPS Management Area?
    > Yes, you can Reboot, Pause and Resume your Windows VPS from the VPS Management area. Here's an article you should refer to reboot Windows VPS from the VPS Management portal.

  63. Can I upgrade my VPS plan without losing any data or settings?
    > Yes, you can upgrade your existing VPS to a higher plan anytime. Your data will remain intact. We will just assign additional resources to your VPS. During the upgrade process, your VPS will be inaccessible. Generally, it takes 10-20 minutes to complete the upgrade process. You can submit a ticket from your client area to upgrade your plan.

  64. Can I upgrade/migrate to higher level of VPS Hosting plan without any loss of Data?
    > Yes, you can upgrade to a higher plan anytime and without loss of data. Though your data will remain intact during an upgrade, we strongly recommend our customers maintain a full backup of their important content in the local system. During the upgrade/migration procedure, a couple of reboots are required. You will experience 10 to 20 minutes of downtime during the upgrade process.

  65. Can I use port forwarding in VPS?
    > We do not provide port forwarding at the Hardware level. However, you can use desired third-party software to achieve port forwarding in VPS.

  66. Can you add some applications like SQL Server or SmarterMail later without re-installing a Operating System?
    > Yes. We can install MS SQL Server Express edition and SmarterMail free of cost with Windows VPS. You can update us in a ticket through our HelpDesk.

  67. Can you install a DNS server on the VPS we rent, and what would it cost?
    > Microsoft DNS server will be pre-installed in Windows VPS unless you have selected Only OS VPS configuration. In case, if you have purchased Only OS configuration, we will install the Microsoft DNS server in your Windows VPS upon your request in a ticket. There is no extra cost involved.

  68. Can you provide me the Windows License Key installed on my VPS?
    > We could not provide the Windows License Key as we are using pre-activated windows operating system license on all of our Windows VPS.

  69. Do Windows VPS Plans Allow root Access to IIS and Microsoft SQL Server?
    > Yes, you will have full administrative privileges over IIS and Microsoft SQL Server with all Windows VPS plans.

  70. Do You Have A SmarterMail Demo Account?
    > SmarterMail provides a flexible email server for individuals, small businesses, and enterprise-level organizations. It supports one to unlimited domains and email accounts. We do provide a SmarterMaill license for 250 mailboxes free of cost with all Windows VPS.
    Unfortunately, we do not provide a SmarterMail demo account. However, you can refer to our SmarterMail tutorials.

  71. Do You Have Any Windows Shared/VPS Hosting Plan with Unlimited MS SQL Database Size?
    > You cannot create an MS SQL database with unlimited size in Windows Shared Hosting,
    In Windows VPS Hosting, the maximum database size depends on the MS SQL Server edition you have chosen. In Windows VPS, we offer (1) MS SQL Server Express Edition and; (2) MS SQL Server Web Edition. You have the option to choose either of them at the time of placing your order.

  72. Do You Offer VPS with 8 vCPU Cores?

  73. Do You Provide Any DDoS Protection in VPS?
    > Yes, We provide DDOS protection up to the network layer on our global location infrastructure.

  74. Do You Provide GUI With VPS or Just a Command Line?
    > Yes, we do provide GUI environment with all our Windows VPS plans. However, in Linux VPS, you will not get a GUI environment. Instead, you will have full root access to your server which will help you to manage your server through a command-line interface.

  75. Do You Provide TUN/TAP On VPS Hosting?
    > We offer Windows VPS Hosting on Microsoft HyperV-based platforms. Our Windows VPS plans support TUN/TAP applications (VPN Services). Though we do not provide Windows VPS with pre-configured VPN services, you can install the relevant software on your VPS and configure it at your end.

  76. Do You Send Prior Notifications Before any Maintenance?
    > Usually, we send several notifications before scheduled maintenance. However, in case of emergency maintenance, we may not be able to notify all customers individually. However, in any case, we publish the maintenance status in the announcement section of your client area.

  77. Do You offer Microsoft Office Pre-installed in Windows VPS Hosting?
    > No, we do not offer Microsoft Office pre-installed in any of our Windows VPS plans. However, we provide Windows VPS with full administrative access, you can check the compatibility of Microsoft Office for the virtual environment, download and install Microsoft Office in your VPS. Since we do not offer Microsoft Office licenses, you will have to manage the cost and licensing of this software at your end.

  78. Do you allow port scanning in any hosting plans?
    > No, we do not allow port-scanning in any of our Web Hosting plans.

  79. Do you have any limits for setting up Cron jobs or schedule tasks?
    > Cron jobs are available in Windows VPS without any restrictions.

  80. Do you install any antivirus protection in Windows VPS?
    > We provide Microsoft Defender pre-installed with default VPS configuration. you can install any antivirus on the VPS from your end.

  81. Do you offer SIP servers?
    > We do not provide VPS Hosting with pre-configured SIP(SIP can establish sessions for features such as audio/video conferencing and call forwarding to be deployed over IP networks, thus enabling service providers to integrate basic IP telephony services with Web, e-mail, and chat services) Applications. However, you can install relevant software in your VPS and configure VPS at your end.

  82. Do you offer any discount with your VPS plans?
    > Please contact live chat support for current promotional offers.

  83. Do you provide DHCP service with VPS?
    > Sorry, We do not provide DHCP service with VPS.

  84. Do you provide Hardware Firewall with VPS Hosting?
    > Yes, we provide a hardware firewall with VPS hosting.

  85. Do you provide RDP (Remote Desktop Connection) with both Shared and VPS hosting services?
    > No, we do not provide RDP Connection with Shared hosting. However, we provide RDP Connection with VPS Hostinng

  86. Do you provide VPS with pre-configured VPN services?
    > We do not provide VPS with pre-configured VPN services. However, you can install relevant software in your VPS and configure VPN at your end as you will have full admin access to the VPS.

  87. Do you provide fully managed VPS services?
    > By default, all VPS plans come with basic support on a 24*7 basis with no additional cost. However, if you want to purchase full technical support for your VPS, you can do so at an additional cost of $30.00 USD. This can be done either at the time of registration of your VPS or later on by raising a support ticket at our Helpdesk.

  88. Do you provide nopCommerce Hosting?
    > Yes, we do provide nopCommerce Hosting. nopCommerce is an open-source eCommerce solution with comprehensive features though it is resource-intensive. nopCommerce 4.0 version should run without problem in Shared Hosting with dot net core 2.0. If you run a nopCommerce website with a smaller number of products or an older version of nopCommerce.

  89. Do you provide other tools of SmarterTools bundle like SmarterTrack and SmarterStats?
    > We offer MailEnable with our windows hosting plan.

  90. Do you support ASP.Net & MySQL combination?
    > Yes, all our Windows VPS plans will support connectivity of ASP.Net with MySQL database. You will need to use an appropriate .Net connector to connect with the MySQL database.

  91. Do you support PHP on your Servers? If yes, is it automatically available OR do I have to request for it?
    > PHP is available on all our Windows shared hosting and VPS hosting plans.

  92. Do you support Tomcat on Windows VPS?
    > No, we do not support Tomcat on Windows VPS. By Default, we do provide IIS Web Server with Windows VPS. However, you can install Tomcat and manage it from your end.

  93. Do you support pop-before-smtp?
    > Yes, the POP-before-SMTP protocol is supported on all our Hosting plans.

  94. Does MSSQL server edition provided in VPS support full text search?
    > Yes, MS SQL Server Express edition will be installed with full-text search. However, if it is missing, it can be installed by referring to this URL. Or you can contact our support team to install it.

  95. Does Windows VPS Come With Pre-installed Windows OS or Do I Have to Install Windows OS from My side?
    > Yes, Windows operating system will be pre-installed on your Windows VPS. We will install and configure Windows operating system depending on your selection while placing an order.

  96. Does Windows VPS Provide File Manager?
    > Windows VPS comes with a pre-installed operating system so you will get complete file explorer (Windows Explorer) as you have in your local system.

  97. Does Windows VPS support Entity Framework?
    > Entity Framework will not be installed, Entity Framework is a separate installation. In default VPS configuration.

  98. Does Windows VPS support IonCube and Zend Optimizer?
    > Yes, our Windows VPS supports IonCube and Zend Optimizer.

  99. Does your windows VPS have FrontPage Extensions installed?
    > Microsoft no longer supports FrontPage extensions. They are discontinued by Microsoft since 2006. Since we do not offer FrontPage Extensions with default Windows VPS configuration, customers are free to install and manage at their own capabilities.

  100. How Do I Create Multiple Reverse DNS Records On Same IP Address?
    > Each IP address should have a single reverse DNS (rDNS). Also, your rDNS hostname should resolve your IP address. It is not possible to set multiple rDNS records for the same IP address. If you have purchased a VPS and if you want to set rDNS for your IP address, you can submit a ticket from your client area.

  101. How Many Remote Desktop Users Can Login to Windows VPS Simultaneously?
    > By default, 2 users can log in to Windows VPS simultaneously. You can buy CAL licenses form Microsoft.

  102. How can I set up DNS records of my VPS? How many IP Addresses do I require to set up DNS?
    > The Microsoft DNS server is pre-installed in your Windows VPS. You can manage DNS records of your domains.

  103. How do I get a Managed service for VPS? What is included in the Managed services?
    > In order to actively managed services for VPS, you just need to submit the ticket from the Helpdesk. We will take care of the rest of the things.

  104. How long would it take to setup a VPS account?
    > Your order will be queued to our setup queue as soon as your payment is approved by our payment gateway. Generally, it takes 5-7 hours to deliver a VPS after payment approval. However, it may take a little more if there are few more orders in the queue or if it is a weekend.

  105. How many VPS customers are on a single physical server?
    > By allocating balanced resources to our system we assure consistent and stable performance of each VPS and we get optimal system performance. The number of customers per server varies based on the plan types registered on a physical server. In any case, all systems are monitored to ensure that number of VPS is not oversold.

  106. How many websites I can host in my VPS?
    > There are no restrictions on the number of domains/websites you can create on VPS. You can host any number of websites according to free disk space and resources available in VPS.

  107. How much disk space will remain free once my VPS is set up?
    > The disk space usage depends upon the selection of OS and configurations you have selected at the time of placing the order.

  108. I want to create multiple users in my VPS. Is it possible to restrict those users from accessing my programs and content of C disk?
    > All RDP users' profiles are created within C: drive hence they will have read access to any data stored on C: drive. However, users cannot have access to other users' profile folders.
    We strongly suggest that you should not grant RDP access to other persons/users, if you have stored sensitive information on your Windows VPS.

  109. If I Create a New RDP User then Both the RDP Users Will Have Different Desktop Screens?
    > Yes, both the Remote Desktop client will have different desktop screens. Windows makes a client profile for each client. A client profile describes the configuration for a specific client, including the client’s environment and preference settings. You can specify allowed groups for each client. For example, if you want to create a client with administrative access, you can add an administrator group for a specific client.
    > You can manage clients from Start > Administrative Tools > Computer Management > Local users and groups > Users.

  110. In Classic Windows VPS plan, do we get latest version of SQL and Visual Studio installed? Also do we get latest .Net framework?
    > You will get an option to select the SQL server version and its edition while placing an order, Depending on your selection, we will install and configure SQL Server on your VPS.
    Visual studio will not be pre-installed on your VPS. However, we can install a free version of Visual studio. You will have to add a comment while placing an order or you can submit a ticket. .Net framework should be pre-installed on your VPS.

  111. Is HTML5 Supported in Your Servers?
    > Since HTML content has nothing to do with the webserver, there are no special requirements needed from the web server side to serve the HTML5 contents. The Visitor's browser should support HTML5 otherwise your web contents may not be displayed properly.

  112. Is it possible to get an empty VPS without any software?
    > Yes, we will provide Empty VPS without any software. You just need to choose OS Only (Without selecting additional software) VPS while you place the order.

  113. Is it possible to take complete VPS backup in VPS itself?
    > There is no provision to take backup of the full VPS image in VPS itself.

  114. What are the Softwares installed / available free on Windows VPS?
    > Microsoft IIS,webserver, Microsoft DNS Server, Microsoft FTP Server, Mailenable, Remote Desktop, PHP, ASP, ASP.Net frameworks, MySQL, MS SQL Server Express Edition, Other necessary tools

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