> Please login to the WHMCS admin dashboard
> Please go to Setup tab > Notifications
> Please click on the Create New Notification Rule button
> Please enter the name in the Rule Name field
> Please select the ticket and then click on the New ticket
> Please select the Support Department From the Department drop-down menu, you would like to create the notification for
> Please select Email below the Notification Settings section
> Please select the custom template you would like to use as the notification from the Email Template drop-down menu
> Please enter the email address(es) you would like this notification to be sent
> Please click on the create button
