Yes, you can monitor and login into user's mailboxes as a SmarterMail administrator using Impersonate feature of SmarterMail. Using this feature, the admin user can quickly log into the user account, change settings or diagnose problems with an account. This feature is only available to an admin user.
> Please Log into SmarterMail with admin user. Click on Manage and then click on Impersonate in the navigation pane.
> A new window will display asking you for the email address. Please enter the full email address you wish to impersonate and click OK.
> Now you will be directed to the user's account. From there, you may edit user settings, content filters, or whatever another part of the account that needs to be changed.
> The impersonation will end by closing the window